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A patient-facing portal for appointment scheduling, digital intake forms, and secure provider messaging.
A multi-location clinic relied on phone-based scheduling and paper intake forms, creating front-desk bottlenecks and inconsistent patient records.
We built a secure patient portal with online scheduling, digital intake, and document upload, integrated with the clinic's existing practice management system.
Front-desk staff spent less time on phone scheduling and manual data entry, and patient records became consistent across all locations.
Every appointment ran through a phone call, and every new patient arrived to a clipboard. Front-desk staff were the bottleneck for both, and the same patient could exist three times across three locations with slightly different details.
The system handles medical information, so access control, transport security, and auditability were constraints on the design rather than features to add later.
Duplicate patient records were the root problem behind inconsistent histories. We built matching and merge tooling first, so scheduling and intake were built on records the clinic could trust.
Bookable slots are derived from provider schedules, room availability, and appointment type together. Naive calendar booking produces appointments that cannot physically happen.
The clinic's practice management system stayed in place. The portal synchronizes with it, avoiding a high-risk migration of clinical records that nobody had appetite for.
Patients schedule and complete intake before arriving, and front-desk staff spend their time on patients present in the building rather than on the phone.
Records are consistent across locations, so a patient seen at a second site no longer arrives as a stranger.
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